What is AIR’s philosophy?
Australian Independent Roasters is a coffee company dedicated to producing good quality and consistent specialty coffee. The unique combination of state of the art roasting equipment coupled with over 50 years of hand on experience from a team you can trust provides you with a unique opportunity.  

Our primary goal is to provide you with the best possible coffee and service.


Why should I order from AIR?
Along with outstanding and consistent coffee products, the team at AIR brings with them over 50 years of combined experience in roasting, blending, selecting, cupping and training along with special capabilities in supply chain management and coffee solutions.
AIR team members use their experience in these areas as a benchmark for all products and services created for you and are keen to share their expertise with you.

Why is the roast date so critical to your business?
The roast date in coffee indicates a level of commitment by a roaster to the quality of their product. At AIR we roast and deliver weekly to ensure you get the freshest product possible for your customers. By providing you with a roast date we allow you, the customer, to choose when you want to use your coffee; straight off the roaster or rested for a few days.
We’re proud of our product and our quality control system and we’re happy to share this information with you.  


Do you sell fair trade coffee?
At AIR we are very conscious of the path of coffee from crop to cup. Wherever possible AIR ensures the best possible conditions for farmers, their families and the environment that provides our coffee.

AIR does offer Fair Trade coffee upon request, but AIR also participates in direct trade programmes with farmers, as well as Rainforest Alliance and UTZ certified coffees.


Where do you get your coffee?
AIR sources green coffee from all around the world. There are over 30 growing nations that offer green coffee into Australia. AIR chooses coffees based on quality and seasonality. Every coffee is tasted blind meaning we assess it based on the character in the cup before revealing the origin. Our regular range of origins include – Brazil, Colombia, Indonesia, India, Central America and East Africa.


I'm opening a coffee shop, but I don't know anything about coffee.  Where should I start?
Come and start with AIR!  We can guide you through the entire process of coffee education, selection, and custom blends.


What forms of payment do you accept?
We accept payments in cash, cheque and/or credit card.


What types of credit cards do you accept?
We accept both Visa and Mastercard.  (No AMEX or Diners).


What methods of shipment do you use?
AIR uses couriers for wholesale orders, and commercial deliveries and Australia Post for smaller retail orders.


When I place an order, where will my order be shipped from?
All orders are shipped from our Seven Hills warehouse.


And when will my order be shipped?
Wherever possible we try to send coffee orders the same day as it is ordered using our courier service. Dispatch is twice daily in the morning and afternoon. Whilst this cannot be guaranteed we do endeavor to get your product to you within 48 hours of ordering.


Do you sell or lease coffee equipment?
Yes it is possible for AIR to help you to arrange leasing of equipment. However, AIR does not provide free equipment as we prefer to focus energy and resources on bring you the best well-priced roasted coffee.


When are you open?
Monday to Friday, from 8am to 5pm


Where in Sydney is AIR located?
Unit 1, 10 Salisbury Road

Castle Hill, 2154, NSW.

Ph: 02 9674 9311
Fax: 02 9674 9344
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
http://www.airoasters.com